Shipping & Returns

Thank you for visiting the Blue Ruby online store. If you have found your way to our Shipping & Returns page, we hope this means you have found something that you love.

If you have placed an online order, you will receive an email confirming the details of your order. Please allow up to 2 business days for your order to be processed and shipped. If an item you ordered is out of stock, you will be notified by email within 48 hours and refunded for the item. 

Orders are processed Monday through Friday; we do not ship out orders Saturday to Sunday or on Holidays. If an order is placed after 5pm on Friday it will be processed on the following Monday.

Please note that the stated timelines for processing and shipping are estimates only and there may be delays during sale periods and/or Canadian holidays. 

You will receive an email with tracking information once your package has been shipped. We are unable to re-route packages once they have been shipped, please make sure that your shipping details and personal information are accurate at the time of checkout.

Please be sure to select the correct currency by checking the bottom left corner of our website.

All orders are shipped from Vancouver, Canada to Canada and the USA. If you live outside of Canada or the USA, please email customercare@blueruby.com and we will do our best to accommodate for international shipping.

Domestic Shipping (Canada)

Estimated Delivery Time

Vancouver: 1-3 Business days
BC: 1-5 Business days
Rest of Canada: 2-7 Business days

Delivery

Delivery dates are an estimate only. The timeline does not include weekends, holidays, and any unforeseeable delays.

We do not require signatures upon receipt (unless requested) and are not responsible for lost or stolen packages. If your package does not arrive, please contact Canada Post with the tracking number provided in your email confirmation.

We do our best to ensure your items arrive to you in perfect condition! Our team goes over each and every piece before packing it to ensure you are getting what you were promised. Blue Ruby is not responsible for any damage that occurs as a result of the shipping process. In the unlikely event that your item(s) arrive damaged due to a manufacturing defect, please contact us immediately through our repair form and please note that your item was damaged when you received your order.

Canadian Payment, Taxes & Duties

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. Your card will be charged in Canadian dollars.

All shipments within Canada will be charged the provincial tax rate based on the destination of the package.

Shipping to the USA

Estimated Delivery Time

Expedited: 6-14 Business days
Xpresspost: 4-10 Business days

Delivery

Delivery dates are an estimate only. The timeline does not include weekends, holidays, and any unforeseeable delays.

We do our best to ensure your items arrive to you in perfect condition! Our team goes over each and every piece before packing it to ensure you are getting what you were promised. Blue Ruby is not responsible for any damage that occurs as a result of the shipping process. In the unlikely event that your item(s) arrive damaged due to a manufacturing defect, please contact us immediately through our repair form and please note that your item was damaged when you received your order.

USA Payment, Taxes & Duties

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. Your card will be charged in US dollars.

The prices on our US site reflect the current daily US exchange rate so these prices may fluctuate.

For US orders, you may be subject to additional custom duties and service fees. Blue Ruby does not have any control over these fees and are not able to waive or refund these fees, please inquire with your local customs office to find out more information.

Returns & Refunds

Please note that your original shipping fee will be deducted from your refund and is non-refundable. Any duties and taxes paid on your order are your responsibility and we are not able to waive or refund these fees. 

Return Rates for Canada: $8.00
Return Rates for US: $20.00

Mail In Returns

1. Returns through mail must be initiated and posted within 14 days of delivery for a full refund.
2. After that time, store credit will be issued to an e-gift card for a period of up to 28 days from the delivery date. This e-gift card is for use online only and cannot be redeemed in-store. 
3. Sale merchandise is considered a final sale.
4. We are unable to offer exchanges through mail, we recommend returning your order and placing a new order online, or visiting a Blue Ruby location.
5. Email customercare@blueruby.com with your order number and reason for return. Once your request has been processed you will be sent a return authorization code.
6. A pre-paid return label has been provided with your original order. Pack and ship your return. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Be sure to have your package postmarked and sent off within 28 days of delivery. A return postage fee (plus applicable taxes) will be deducted from your refund. Check return rate for your country above.
7. Refunds will be issued to the original method of payment.
8. Please allow 5-10 business days for the refund to appear on your credit card statement.
9. Returns shipped to us without authorization or do not comply with our return instructions may be refused by Blue Ruby
   
   

In-Store Returns - available in Vancouver BC

1. Regular priced merchandise may be returned in-store for a refund within 14 days of delivery.
2. After that time an exchange or store credit will be issued for a period of up to 28 days from the delivery date. 
3. Sale merchandise is considered a final sale.
4. Refunds will be issued to the original method of payment.
5. Customers must bring their Invoice or Order Confirmation email, along with their items for return to one of our Blue Ruby locations located in Vancouver BC.

For assistance, please email us at customercare@blueruby.com. Or call us at 604-266-2594 (Canada) or 1-888-425-2583 (International).