Thank you for visiting the Blue Ruby online store. If you have found your way to our Shipping & Returns page, we hope this means you have found something that you love.

If you have placed an online order, you will receive an email confirming the details of your order. Please allow up to 2 business days for your order to be processed and shipped. If an item you ordered is out of stock, you will be notified by email within 48 hours and refunded for the item. 

Orders are processed Monday through Friday; we do not ship out orders Saturday to Sunday or on Holidays. If an order is placed after 5pm on Friday it will be processed on the following Monday.

Please note that the stated timelines for processing and shipping are estimates only and there may be delays during sale periods and/or Canadian holidays. 

You will receive an email with tracking information once your package has been shipped. We are unable to re-route packages once they have been shipped, please make sure that your shipping details and personal information are accurate at the time of checkout.

Please be sure to select the correct currency by checking the bottom left corner of our website.

All orders are shipped from Vancouver, Canada to Canada and the USA. If you live outside of Canada or the USA, please email customercare@blueruby.com and we will do our best to accommodate for international shipping.
 

Domestic Shipping (Canada)

 

Shipping Rates

 

Free Standard Shipping on orders over $200

 

Canada Post:

Expedited Shipping: Calculated at Checkout

Xpresspost Parcel: Calculated at Checkout

Priority Parcel: Calculated at Checkout

 

FedEx:

FedEx Ground: Calculated at Checkout

FedEx Express Saver: Calculated at Checkout

 

UPS:

UPS Standard: Calculated at Checkout

UPS Express: Calculated at Checkout

Estimated Delivery Time

Vancouver: 1-3 Business days
BC: 1-5 Business days
Rest of Canada: 2-7 Business days

Delivery

Delivery dates are an estimate only. The timeline does not include weekends, holidays, and any unforeseeable delays.

We do not require signatures upon receipt (unless requested) and are not responsible for lost or stolen packages. If your package does not arrive, please contact Canada Post with the tracking number provided in your email confirmation.

We do our best to ensure your items arrive to you in perfect condition! Our team goes over each and every piece before packing it to ensure you are getting what you were promised. Blue Ruby is not responsible for any damage that occurs as a result of the shipping process. In the unlikely event that your item(s) arrive damaged due to a manufacturing defect, please contact us immediately through our repair form and please note that your item was damaged when you received your order.

Canadian Payment, Taxes & Duties

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. Your card will be charged in Canadian dollars.

All shipments within Canada will be charged the provincial tax rate based on the destination of the package.

 

Shipping to the USA

  

Shipping Rates

 

Free Standard Shipping on orders over $200

 

Canada Post:

Standard Shipping under $200: Calculated at Checkout

Expedited Parcel: Calculated at Checkout

Xpresspost Parcel: Calculated at Checkout

 

FedEx:

FedEx Ground Shipping: Calculated at Checkout

FedEx International Priority: Calculated at Checkout

UPS:

UPS Shipping: Calculated at Checkout  

UPS Worldwide Express: Calculated at Checkout

Estimated Delivery Time

Expedited: 8-14 Business days
Xpresspost: 4-10 Business days

Delivery

Delivery dates are an estimate only. The timeline does not include weekends, holidays, and any unforeseeable delays.

We do our best to ensure your items arrive to you in perfect condition! Our team goes over each and every piece before packing it to ensure you are getting what you were promised. Blue Ruby is not responsible for any damage that occurs as a result of the shipping process. In the unlikely event that your item(s) arrive damaged due to a manufacturing defect, please contact us immediately through our repair form and please note that your item was damaged when you received your order.

USA Payment, Taxes & Duties

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. Your card will be charged in US dollars.

The prices on our US site reflect the current daily US exchange rate so these prices may fluctuate.

For US orders, you may be subject to additional custom duties and service fees. Blue Ruby does not have any control over these fees and are not able to waive or refund these fees, please inquire with your local customs office to find out more information.

Returns & Refunds

General Return Policy

• We will gladly refund regular-priced merchandise within 28 days of purchase date. A receipt must be provided and merchandise must not be worn or damaged with all packaging intact.
  
• Refunds will be made in the same form as the original method of payment.
  
• For in-store purchases/returns – If the original method of payment is not available, an exchange or store credit will be issued.
  
• For online purchases/returns - if the original method of payment is not available, an e-gift card will be issued.
  
• Sale items discounted 50% or greater are final sale. All other sale items may be exchanged for merchandise (in-store only) or credit note.
  
• Blue Ruby is unable to offer price adjustments during promotional sale events. Discounts only apply to purchases placed during the event and not before or after.
  
• Blue Ruby gift cards issued in store may be redeemed for merchandise purchases in store only. E-gift cards can be used online only. Gift cards cannot be refunded
  
• For online returns, the original shipping fee will be deducted from your refund.
  
• Sorry, we are unable to refund any duties or taxes paid.
  
• Returns shipped without authorization or that do not comply with our return instructions may be refused by Blue Ruby.
  

Mail-In Return – Canada

Return Rates for Canada: $8.00

1. Please log in to your Blue Ruby account.
2. Find your order and select which items you would like to return.
3. Our team will review your return request. Upon approval, a return shipping label will be provided. 
4. Print your label, pack your items then drop off the package at your nearest post office. Be sure to have your package postmarked and sent off within 28 days of delivery. 
5. Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to appear on your credit card statements.

Mail-In Return – USA

1. Please log in to your Blue Ruby account.
2. Find your order and select which items you would like to return.
3. Our team will review your return request. Upon approval, we will provide further shipping instructions. We currently are unable to provide a return shipping label for international shipping.
4. Blue Ruby is not responsible for shipping costs associated with USA returns. The shipping cost is to be covered by the party requesting the return.
5. Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to appear on your credit card statements.
   
   

In-Store Returns - available in Vancouver, BC

1. We will gladly refund regular-priced merchandise within 28 days of purchase date. A receipt must be provided and merchandise must not be worn or damaged with all packaging intact.
2. Refunds will be made in the same form as the original method of payment. If the original payment is not available, an exchange or store credit will be issued.
3. Sale items discounted 50% or greater will be a final sale. All other sale items may be returned in-store for a store credit within 14 days.
4. Blue Ruby is unable to offer price adjustments during promotional sale events, discounts only apply to purchases placed during the event and not before or after.
5. Blue Ruby gift cards issued in-store may be used to purchase items in-store only. Gift cards cannot be refunded.
6. For all online returns your original shipping fee will be deducted from your refund and is non-refundable.
7. We are unable to accept returns on December 24th and Boxing Day December 26th.

 

For assistance, please email us at customercare@blueruby.com. Or call us at 604-266-2594 (Canada) or 1-888-425-2583 (International).