FAQ

Do you sell Gift Cards?

We do not offer gift cards for purchase or redemption online at this time. However, we do have gift cards for sale at all of our retail locations which can be used for in-store purchases.

My order is a gift! What do I do?

If your order is a gift, please select the gift option in your cart at checkout and we will include a gift receipt in your package. Feel free to specify a personalized gift message. 

How do I know my payment is secure?

All of your personal and payment information is encrypted with SSL (Secure Socket Layer) technology. This encrypts your data so that bots and others that might be trying to read it can’t! You can tell it’s working by the padlock icon that appears at the top of your browser. For security reasons we do not keep any payment information on file.

When will my card be charged?

Your card will be charged as soon as we process your order. If you are paying with a credit card, the charge may take several days to appear on your statement. If we have any concerns about the payment information provided we will contact you directly via email.

What if my order arrives damaged?

We do our best to ensure your items arrive to you in perfect condition! Our team goes over each and every piece before packing it to ensure you are getting what you were promised. Blue Ruby is not responsible for any damage that occurs as a result of the shipping process. In the unlikely event that your item(s) arrive damaged due to a manufacturing defect, please contact us immediately and send photos to customercare@blueruby.com.

What if I decide I no longer want my order by the time it arrives?

Blue Ruby is not responsible for any charges associated with refused packages. The purchaser must accept the package and go through the return process as outlined in our return policy.

How do I track my package?

Once your package has shipped, you will get an automated email with your tracking number. Please keep this link handy and revisit it whenever you wish to check up on your package!

Can I make a return in store?

Regular priced merchandise may be returned for a refund within 14 days from the delivery date. After that time an exchange or store credit will be issued for a period of up to 28 days from the delivery date. Sale merchandise is considered a final sale.

For everything else...

Don't hesitate to reach out to us at customercare@blueruby.com or give us a ring during business hours at 604-266-2594.